Privacy Policy

Privacy Policy for Tendean Ltd

At tendean.com, accessible from www.tendean.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that are collected and recorded by tendean.com and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. In this policy references to TenDean or to ‘we’ or ‘us’ are registered in England. Registered number: 03524105. Tendean Registered office address: Unit 3 Ambrose House, Meteor Court, Barnett Way, Barnwood, Gloucester, Gloucestershire, United Kingdom, GL4 3GG This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they share and/or we collect on tendean.com. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Privacy Policy Generator and the Free Privacy Policy Generator.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to: Provide, operate, and maintain our website Improve, personalise, and expand our website Understand and analyse how you use our website Develop new products, services, features, and functionality Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes Send you emails Find and prevent fraud

Log Files

tendean.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, tendean.com uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information. For more general information on cookies, please read “What Are Cookies”.

Google DoubleClick DART Cookie

Google is a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.tendean.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of tendean.com. Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on tendean.com, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalise the advertising content that you see on websites that you visit. Note that tendean.com has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

tendean.com’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. CCPA Privacy Rights (Do Not Sell My Personal Information) Under the CCPA, among other rights, California consumers have the right to: Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers. Request that a business delete any personal data about the consumer that a business has collected. Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. GDPR Data Protection Rights We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: The right to access – You have the right to request copies of your personal data. The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete. The right to erasure – You have the right to request that we erase your personal data, under certain conditions. The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions. The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions. The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. Children’s Information Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. tendean.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will make our best efforts to promptly remove such information from our records.

How we use learner data

This section explains how Tendean LTD handles the personal data of learners on our NVQ programmes, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who is responsible for your data

Tendean LTD is the data controller for the information described below. For any question about your data, contact us at info.tendean@gmail.com or 07926 257680, or write to TenDean LTD, Censeo House, St Peter’s St, St Albans AL1 3LF.

What we collect

Identity and contact details: name, date of birth, address and postcode, phone number, email address and National Insurance number
Eligibility evidence: nationality, passport or ID document, immigration status or share code, residency evidence, employment and wage evidence where a funded place requires it
Qualification records: existing certificates and CSCS cards, enrolment forms, assessment plans, observation reports, answers to knowledge questions, assessor feedback and results
Portfolio evidence: photographs and videos of you carrying out work, witness testimonies and site documents
Communications with us, including emails and messages

Why we use it and our lawful basis

To enrol you, assess you and claim your certificate – necessary for the contract with you to deliver the qualification
To check and evidence eligibility for government-funded training, and to keep the records that awarding and funding bodies require – necessary to meet the funding and awarding body rules that apply to your place (legal obligation and public task)
To quality-assure assessments and deal with appeals, complaints and malpractice – legitimate interests
To keep learners safe (safeguarding) – legal obligation
To use your photographs or videos for anything other than your portfolio, for example marketing – only with your consent, which you can withdraw at any time

Who we share it with

Awarding organisations that register and certificate you, such as NOCN and Pearson (Edexcel), including their external quality assurers
Southbank College, the funding provider, and government funding bodies such as the Department for Education, where your place is funded
Our assessors and internal quality assurers
Google, which provides the secure Google Drive storage and email we use to hold learner records
Safeguarding authorities or the police, where the law requires it

We do not sell your data.

How long we keep it

We keep learner records, including assessment records and portfolios, for 6 years. After that, records are securely deleted.

Where it is stored

Your records are held in secure Google Drive storage, with access limited to staff who need it. Google may store or process data outside the UK; where it does, the transfer is covered by the safeguards required under UK data protection law.

Your rights and complaints

Your data protection rights are listed above under “GDPR Data Protection Rights”. Where we rely on your consent, you can withdraw it at any time. To use any of these rights, contact info.tendean@gmail.com. We will reply within one month.

If you are unhappy with how we have handled your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint, helpline 0303 123 1113.

Last updated: 5 October 2026